VERY IMPORTANT – READ THIS FIRST
This website has been developed to highlight the products and packaging combinations available and is not to be used as an ordering platform. The selection mechanism allows the customer to build a list of products that they would like a formal quotation for. This is then passed to the supplier in the form of a Request For Quote (RFQ) to be actioned. A full price breakdown is given to each customer before they commit to buy.
WHO WE ARE
Bigrubberbands.com is a trading style of A.M.J. Limited – registered in England – company No. 02192422.
Registered office address – 4 Bath Street, Southport PR9 0DA UK.
Contact Tel: +44 (0)7779 245754 – Contact Email: sales@bigrubberbands.com
WEBSITE DICLAIMER
Unless otherwise stated, A.M.J. Limited owns the intellectual property rights in the website and material on the website. all these intellectual property rights are reserved.
Nothing on this website should be construed or treated as legal advice. Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
This website will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales. (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).
TERMS USED
Bigrubberbands.com & A.M.J. Limited are hereby known as “The Supplier” in these terms and conditions.
WHAT WE DO
We sell and distribute Rubber Bands and Rubber Bands products. We do not manufacture any of the products that we sell.
Any enquiries relating to the quality of products supplied should be addressed to the manufacturer of the products.
We work with the manufacturer and the customer to handle any questions, organise samples, prepare quotations, prepare paperwork for orders & organize payment and distribution of the goods.
HOW WE DO IT
Rubber bands can be made to pretty much any size, any colour and come in a range of materials. Rubber bands are sold individually or by weight. Most of the products that we sell are manufactured in the far east or the USA and therefore are supplied in Imperial units of measure, normally pounds and ounces for weight and inches for measurement. We are happy to convert these measurements to metric should the customer require it.
Because of the varied nature of the enquiries that we deal with, the website has been set up in a such a way that we communicate with the customer before the order is confirmed and payment is taken. We feel that this is beneficial to the customer as we have built in a level of customer service to make sure that the customer receives the right band of the right size and colour and the right material, before he or she commits to the order.
Many of the enquiries relate to bands of a certain non standard size, these have to be specially made for the customer and we work with the manufacturer and the customer to produce the best possible solution. There are various sections on the website related to Custom size bands – hopefully the pages are self explanatory but we are always open to suggestions for improvement.
PRICING
Most of the products that we supply are not located in the UK and therefore we do not show prices until a formal “RFQ” has been received.
These products are not priced, because currency fluctuations would mean that the price would constantly change. When the customer makes an enquiry a price will be offered for each product along with a breakdown of any costs involved in shipping the goods to the customers premises. The price offered will normally be valid for a specific time. At the time of ordering a fixed price will be given.
For goods not located in the UK, we tend to supply an initial quotation in US dollars ($) instead of £Sterling. This is because currencies have a habit of fluctuating. We are happy to convert this figure to a currency of the customers choice at the time of quotation for comparison purposes. Should the customer proceed with the order, we will provide a fixed price to the customer at the time of ordering in either US Dollars($), Sterling(£) or Euros.
For UK customers, VAT is payable at 20% on all of the products that we supply. Delivery charges to UK destinations also incur VAT.
For Non UK customers, VAT is not normally payable, so long as we can prove that the goods are being exported. An official order from the Non UK customer is normally required to satisfy this condition.
INVOICING
In all cases a detailed price breakdown will be given to the customer in the form of invoices or pro-forma invoices. These will show what has been ordered and how much each part costs. Some customers will receive an all in cost if this is requested. The paper invoice will be supplied with the goods or prior to dispatch if requested. Invoices are normally sent by email.
PAYMENT
No payment is taken until the customer has agreed what he or she is ordering and at what price and that it is the correct item. This reduces the need for returns and delays, because the wrong product was ordered in error.
Payment must be received by the supplier before any order is released for shipment. The manufacture of custom orders (Where bands have to be specially made for the customer) will not commence until payment is received.
Payment can be made by Card and this will incur an extra 2.5% of the total invoice price.
Payment can be made by Bank Transfer (BACS in the UK) (SWIFT or TT for Non UK Customers) – details of how to do this will be supplied at the time of ordering.
All charges incurred in the transfer of money are payable by the customer – If the full agreed amount is not received into the nominated bank account or the full amount is not paid by card, then the order will not be processed or will be delayed until the full amount is received by the supplier. Any further charges incurred because of non payment are also payable by the customer.
DELAYS
At the time of ordering, an estimated delivery date will be supplied to the customer. The customer agrees that the supplier cannot be held responsible in any way for any delays in the delivery process, regardless of cause.
CANCELLATIONS
We pride ourselves in making sure that the customer receives the correct band or the correct size and colour and or the correct material. No orders will be placed or processed until we have confirmation that the customer is happy with the order. Therefore once the order has been confirmed and payment has been taken, no cancellations or refunds are possible under any circumstances, unless agreed by the supplier.
In the unlikely event that there is a problem with the product, the customer agrees to notify the supplier within 48 hours of receiving the goods, by telephone or email. The customer further agrees to allow the supplier or the manufacturer to investigate the problem and if the problem is found to be genuine to replace the faulty goods within an agreed time-frame.
SHIPPING
Any goods ordered will be shipped using commercial couriers or shipping companies and the cost for this service will be quoted to the customer and will be based on the goods ordered and the location of the customer. There are various methods of shipping and the customer will be made aware of these before placing the order. All shipping costs are payable by the customer. It is possible to insure a shipment and this would also be payable by the customer. The supplier will obtain a quote for this insurance if requested.
FORCE MAJEURE
The customer agrees that the supplier will not be liable for any delays or frustration nor for non-performance due to causes beyond its reasonable control or the occurrence of a Force Majeure event such as war, riot, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the agreement to supply. Furthermore, by using this website, you agree that we will not be liable to you in respect of any business losses, any loss of or damage to profits, income, revenue, or anticipated savings, or any loss of use or production, or any loss of management time or office time, or any loss of business, contracts, commercial opportunities or goodwill. We will not be liable to you in respect of any loss or corruption of any data, database or software. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
E.& O.E.
